AppSumo deal frequently asked questions

Everything you need to know about the product and billing.
What is Instasent and how can it benefit my business?
Instasent is a revenue messaging platform designed for direct-to-consumer (DTC) brands. It helps businesses engage with their customers through SMS marketing, providing tools for automation, customer data management, and detailed analytics to optimize campaigns.
How can I get started with Instasent?
To begin using our platform, we recommend following the Getting Started Guide available at help.instasent.com. This guide walks you through the initial setup, from creating your account to setting up your first campaign. It covers key features and best practices to maximize your success using our SMS marketing tools.
Where are the codes I’ve acquired from AppSumo?
Once you've purchased a code through AppSumo, you can find it on the "My Products" page within your AppSumo account. Simply click "Redeem Now" next to your product, and you'll be guided through the redemption process. Be sure to copy your code and follow the instructions provided to activate it on our platform.
What’s the deadline for redeeming the codes?
Once you’ve purchased a code from AppSumo, you have 2 months to redeem it. After that period, the code will expire, and you'll no longer be able to use it for upgrading or unlocking tiers on our platform. Be sure to redeem it as soon as possible to avoid losing access to the special offer.
How many codes can I use?
We offer 5 AppSumo tiers, and you can stack up to 5 codes to unlock the highest tier. Each additional code you redeem will unlock more features or higher limits, giving you even more powerful tools and options to optimize your SMS marketing efforts.
How does Instasent handle customer data?
Instasent provides a unified platform to manage and segment customer data in real-time, enabling personalized messages and effective campaigns. We comply with GDPR and CCPA, ensuring all data is securely stored with advanced encryption and access controls.
What kind of support can I expect from Instasent?
The Free plan includes access to our help center. Premium and Business plans offer additional support, including priority support, a dedicated account manager, and onboarding specialists to ensure a smooth setup and usage.
Are there any hidden fees or additional costs?
There are no hidden fees. The only additional cost is the SMS rate, which varies by country. All pricing details are transparently listed on our pricing page.
How will my U.S. and Canada-based clients receive my messages?
To ensure message delivery to clients in the U.S. and Canada, SMS regulations require a registered Toll-Free Number (TFN), along with brand, message content, and URL registration. We handle the full setup process for you. See the step-by-step guide
Where can I find more information about the Instasent API?
Detailed information about our API can be found in the developers' section on our website. The documentation provides all the necessary details to integrate Instasent with your applications seamlessly.